Bank officials urge customers not to share any information
“We received a call on Tuesday morning which asked us for details of our bank account and other ATM card related details. We declined his request and hung up the phone,” the bank depositor said. According to the bank customer, the caller was making the phone call from a mobile number and insisted that she provide him with secret pin numbers and password which she refused to do.
Describing the incident of such phone-calls as ‘vishing attacks’, Head of Corporate Communication, J&K Bank, Sajad Bazaz said the bank has been holding an extensive awareness campaign among its customers regarding such ‘fraudsters’ who make phone calls to people and demand for personal card details.
“As a bank we don’t ask for any information from the customers such as user-id, password or any other card related information. There has been a continuous campaign from J&K Bank side to make people aware to not share credit/debit card details with such callers,” Bazaz said. He suggested that bank customers should register police complaints as soon they become victim to such phone calls.
According to banking experts, Vishing is the telephone equivalent of phishing (asking for secret information via e-mail) and is described as the act of using the telephone in an attempt to scam the user into surrendering private information that will be used for identity theft.
When contacted a senior crime branch police official said the latest vishing complaint will be communicated to IG Police and based on its decision, further action shall be taken, he said. “We will communicate the complaint to the IG Police to decide whether we should take cognizance or else they will direct the concerned police station to take action,” the police official said.
Various banks on their official websites clearly direct customers not to share any secret details over phone or e-mail.” Don’t give any confidential information such as password, customer id, Credit/Debit Card number or PIN,CVV,DOB to any e-mail request, even if the request is from government authorities like Income Tax department or any Card Association company like VISA or Master Card,” the bank website says. It further asks its customers to “ report the incident with caller’s number, date and time of call, etc at our 24-hour Customer Care”, the website says.